Shipping policy

Last updated: June 26, 2026

This Shipping Policy applies to orders placed through PersonaLabFX, operated by Venturo Global Limited.

Shipping Destinations

PersonaLabFX currently accepts and ships orders only to eligible addresses within the United States.

We do not currently offer international shipping through the PersonaLabFX website.

Fulfillment Origin

Orders are fulfilled from our fulfillment partner’s warehouse in China and shipped directly to customers in the United States.

Shipping Rates

We offer free standard shipping on orders of $80 USD or more.

For orders below $80 USD, a flat standard shipping fee of $6 USD applies.

The applicable shipping charge will be displayed at checkout before payment.

Order Processing

Orders are typically processed and dispatched within 1 business day after payment has been successfully authorized.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Processing times may be longer during:

Product launches;
Promotional periods;
Peak seasonal demand;
Public holidays;
Inventory checks; or
Events outside our reasonable control.

Processing time is separate from delivery time.

Estimated Delivery Time

After dispatch, delivery generally takes approximately:

4 to 9 business days

Delivery estimates begin when the order is dispatched, not when the order is placed.

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, high seasonal volume, address issues, transportation disruptions, and other circumstances outside our control may affect delivery.

Tracking

When tracking is available, a shipping confirmation email containing the tracking information will be sent after the order has been dispatched.

Tracking information may require up to 48 hours to display movement after the carrier receives the shipment.

Customers are responsible for monitoring their tracking information and ensuring that someone can receive the package where necessary.

Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please review the following carefully before submitting your order:

Recipient name;
Street address;
Apartment or unit number;
City;
State;
ZIP code; and
Contact details.

Address changes are not guaranteed after an order has been placed.

Contact hello@personalabfx.com immediately if you notice an error. If the order has already entered processing or been dispatched, we may be unable to change the address.

PersonaLabFX is not responsible for delays, failed delivery, or additional costs caused by an incorrect or incomplete address supplied by the customer.

Shipping Delays

We make reasonable efforts to dispatch orders within the time stated on our website.

If we become unable to ship within the promised period, we will notify the affected customer and provide the options required by applicable law. These options may include accepting a revised dispatch date or cancelling the unshipped order for a full refund.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it:

Confirm that the shipping address on your order is correct;
Check around the delivery location;
Ask household members, neighbors, reception staff, or building management;
Allow up to 48 hours, as some carriers scan packages before final delivery; and
Contact the carrier using the tracking number.

If the package still cannot be located, contact hello@personalabfx.com as soon as possible and preferably within 7 calendar days of the reported delivery date.

We will review the available tracking and shipping information and assist with an appropriate carrier investigation. The outcome of a claim may depend on the carrier’s investigation and available evidence.

Damaged Packages

If your package or product arrives damaged, retain:

The item;
All packaging;
The shipping label; and
Any inserts or accessories.

Contact hello@personalabfx.com as soon as possible and preferably within 7 calendar days of delivery. Include your order number and clear photographs or video of the damage.

Do not return a damaged item until we provide instructions.

Undeliverable, Refused, or Unclaimed Orders

Orders returned because of an incorrect address, refused delivery, failure to collect the package, or another issue attributable to the recipient may be subject to additional shipping charges.

Where a refund is approved, the original shipping cost, return shipping cost, and carrier fees may be deducted to the extent permitted by law.

Separate Shipments

Where necessary, items from the same order may be delivered in separate packages. If this occurs, the customer may receive more than one tracking number.

No additional shipping charge will be imposed solely because we divided an order into multiple shipments.